Standard Service-level Agreement
This agreement sets groundwork for clear communication and clarifies expectations. Consent is needed by an authorized client representative (hereinafter referred to as “CLIENT”) prior to scheduling project. This agreement is between CLIENT and Sara Natelli Design Boutique (hereinafter referred to as "DESIGNER")
Please refer to client estimate for specific terms. CLIENT’S right to use the work is conditioned upon receipt of payment and full performance of the terms of this contract.
Rights Transferred: All rights under U.S. Copyright law, for the final designs approved by the CLIENT, are transferred to the CLIENT upon full payment and performance under the terms of this contract.
Copyright transfer applies only to the individual final design layouts, and any additional artwork provided by the artist to the CLIENT. It does not include any sketches, roughs, drafts, storyboards, rejected design concepts, or any other work product produced in the process of creating and/or authoring of the final design approved by the client.
DESIGNER retains the right to publish and/or reproduce (as defined under U.S. Copyright Law) the final designs for portfolio, advertising and marketing purposes. This includes, but is not limited to, the publishing by third parties such as: art/design manuals, magazines or publishers, web service providers, etc.
DESIGNER acknowledges that any artwork and images provided by the CLIENT is the CLIENT’S and the DESIGNER has no ownership or publication rights to said images absent express language stating otherwise.
Duties and Responsibilities: CLIENT agrees to timely provide DESIGNER with all product/media specifications required to meet the product description and to immediately notify DESIGNER of any changes. If any specifications are unclear or left open, both CLIENT and DESIGNER will meet and confer in order to finalize such specifications prior to work being provided for approval. DESIGNER will provide response to CLIENT email/phone requests in a timely manner (typically within 24-48 hours during regular business hours or as otherwise agreed to by both parties).
(Plain language: please provide needed copy, feedback, and any scope changes to DESIGNER on schedule and prior to final production))
Final Artwork: Upon approval by CLIENT of final artwork or layout design, DESIGNER agrees to provide CLIENT electronic files of final artwork for CLIENT’S corporate/business use.
Revisions: All revisions to final art work are billed to CLIENT at the DESIGNER’s standard hourly rate.
Payment: Payment for the finished work is due upon receipt and subject to the payment terms as agreed to by the parties. CLIENT’S right to use the work is conditioned upon receipt of payment and full performance of the terms of this contract.
Trademark: DESIGNER is not responsible for the application or registration of the final artwork to the U.S. Copyright Office and the U.S. Patents and Trademark Office.
Cancellation Fees: Cancellation Fees are due based upon the amount of work completed by the DESIGNER and pursuant to the payment and production terms of the contract. 100% of the contract price is due, regardless, if cancellation occurs after presentation of the final artwork for approval. Upon cancellation all rights revert back to the DESIGNER and CLIENT agrees to return all artwork preliminary or otherwise back to the DESIGNER.
(Plain language: if project is cancelled, DESIGNER's time is still billable)
Additional Expenses: Printing, negotiations with outside parties, and all other outside costs and service providers are the sole responsibility of the CLIENT and can be modified in express writing to the contrary. Returned check fee: Upon return of a check provided by CLIENT, CLIENT agrees to pay the original amount of the returned check along with any bank charges incurred by DESIGNER.
(Plain language: outside vendors, photo/illustration/font purchases and payment to other independent contractors will be paid directly by CLIENT)
Release: CLIENT agrees to indemnify and hold the DESIGNER harmless against any and all claims, costs expenses, including attorney’s fees and costs, due to materials included in the work at the request of the CLIENT for which no copyright permission or privacy release was requested or for which the use(s) exceeds those allowed pursuant to permission, release, or U.S. Copyright Law.
(Plain language: Please don't send DESIGNER copyrighted work off the web or other means without securing copyright (e.g. stock imagery must be purchased prior to production)
Miscellaneous: This agreement is binding upon the parties, their heirs, successors, assigns and personal representatives. Both parties agree that this agreement constitutes the entire understanding of the parties and that no other oral or written agreements exist. This agreement can only be modified by a writing signed by both parties; however, CLIENT may authorize revisions or authorize expenses orally. No terms on any checks provided for payment will modify this agreement unless mutually agreed to and signed by the parties in a separate writing. This agreement and each of its provisions will be interpreted fairly, simply, and not strictly for or against either party.
(Plain language: let's have an awesome working relationship!)
Standard Business Hours: 8:00 a.m. to 6:00 p.m. PST Monday-Friday.
National holidays observed.